Refund policy

Refund Policy

Effective Date: December 22, 2024

Digital Product Policy

Due to the instant-access nature of digital products, all sales are final. Once your purchase is complete and you receive access to download materials, we cannot offer refunds or exchanges.

Why No Refunds?

Digital products are delivered immediately upon purchase. Unlike physical goods, they cannot be "returned" once accessed. This policy protects both our business and legitimate customers from unauthorized use.

Before You Purchase

We strongly encourage you to:

Review all product descriptions, screenshots, and feature lists
Watch the live demo (password provided on product page)
Read customer reviews and testimonials
Contact our support team with any questions: help@wennyvisual.studio

We want you to be confident in your purchase decision.

Exceptional Circumstances

While our standard policy is no refunds, we understand that rare situations may occur:

We may consider refund requests if:

Technical issues prevent product download (must be reported within 24 hours)
Product is significantly different from description
Duplicate purchase made in error (must be reported within 24 hours)

We do NOT offer refunds for:

Change of mind after purchase
Lack of technical knowledge to use the product
Compatibility issues not listed in product requirements
Buyer's remorse or failure to read product description

How to Request Review

If you believe your situation qualifies for exceptional review:

Email help@wennyvisual.studio within 48 hours of purchase
Include your order number and detailed explanation
Provide screenshots or evidence if applicable

All requests are reviewed individually. Approval is not guaranteed and remains at our sole discretion.

Your Agreement

By completing your purchase, you acknowledge that you have read, understood, and agree to this refund policy.

Questions?

Contact us before purchasing if you have any concerns:

Email: help@wennyvisual.studio
Response time: Within 24 hours (often same day)

We're here to help you make the right decision.