Refund Policy

Last updated: August 27, 2026

At WennyVisual Studio, we create and sell digital products, including Shopify themes, digital assets, guides, and other downloadable products.

Because digital products can be accessed and delivered electronically, our refund policy differs from that of physical products.

By purchasing a WennyVisual product, you acknowledge and agree to the terms below, subject to any mandatory rights you may have under applicable consumer protection laws.

1. Digital Products

Most products sold by WennyVisual Studio are digital products.

These may include:

  • Shopify themes
  • Shopify theme licenses
  • Digital assets
  • Design resources
  • Guides
  • Templates
  • Other downloadable or electronically delivered products

Once a digital product has been delivered, downloaded, or made available to you, it generally cannot be returned in the same way as a physical product.

For this reason, digital products are generally non-refundable after delivery or access, except where a refund is required by applicable law or where you qualify under the exceptions described below.

2. Before You Purchase

We recommend reviewing the product page carefully before completing your purchase.

Product pages may contain information about:

  • Features
  • Included sections
  • Compatibility
  • Product versions
  • Licensing
  • Pricing
  • Available functionality
  • Product requirements

If you are unsure whether a product is suitable for your Shopify store, you may contact us before purchasing.

We are happy to answer reasonable pre-purchase questions.

3. Refunds for Technical Problems

If a purchased WennyVisual product has a genuine technical defect that prevents the product from functioning substantially as described, please contact us so that we can investigate the issue.

Before requesting a refund, we may attempt to resolve the issue by providing:

  • Installation guidance
  • Configuration assistance
  • A corrected file
  • A bug fix
  • An updated version
  • Another reasonable technical solution

If the issue cannot reasonably be resolved, we may provide an appropriate refund where applicable.

4. Issues Caused by Modifications

We generally cannot provide refunds for problems caused by changes made to the product after purchase.

This may include:

  • Custom code
  • Modified Liquid files
  • Modified JavaScript
  • Modified CSS
  • Third-party applications
  • Custom integrations
  • Developer modifications
  • Changes to Shopify settings
  • Conflicts caused by other themes or applications

If you have modified the theme and are experiencing an issue, we may still try to help identify the cause, but we cannot guarantee that we can support custom modifications.

5. Third-Party Compatibility

WennyVisual themes are designed for Shopify, but Shopify stores can contain many third-party applications and custom integrations.

We do not guarantee compatibility with every third-party application, script, API, or custom integration.

Refunds are generally not available solely because a purchased theme conflicts with a third-party application or custom implementation.

Where possible, we will help identify compatibility issues and suggest reasonable solutions.

6. Change of Mind

Refunds are generally not provided because:

  • You changed your mind.
  • You purchased the wrong product.
  • You no longer need the product.
  • You found another theme you prefer.
  • You decided to use another Shopify theme.
  • You did not use the product after purchasing it.
  • You expected the product to work differently from its documented features.

We strongly recommend reviewing the product information and available demonstrations before purchasing.

7. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

We will review the duplicate transaction and may provide an appropriate refund or other solution where the duplicate purchase is confirmed.

8. License Issues

Purchasing a WennyVisual theme provides a license to use the product according to the applicable license terms.

A refund will generally not be provided because a license has been activated on an unauthorized store, shared with another store, or otherwise used in violation of the applicable license terms.

If you believe your license was activated incorrectly or there is a technical problem with activation, contact us and we will investigate.

9. Refund Request Process

To request a refund or report a technical issue, contact: help@wennyvisual.studio

Please include:

  • Your name
  • Email address used for the purchase
  • Order number
  • Product purchased
  • Description of the issue
  • Relevant screenshots or recordings, if applicable

Providing sufficient information helps us investigate your request more quickly.

10. Technical Issue Review

When reviewing a technical refund request, we may ask you to:

  • Provide additional information
  • Describe the steps that cause the problem
  • Provide screenshots or screen recordings
  • Provide temporary access or relevant technical information where reasonably necessary
  • Test an updated or corrected version
  • Follow troubleshooting instructions

We will make reasonable efforts to determine whether the issue is caused by the WennyVisual product itself.

11. Refund Method

If a refund is approved, it will generally be issued through the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

12. Chargebacks

If you experience a problem with your purchase, please contact us before initiating a chargeback or payment dispute.

We will make reasonable efforts to investigate legitimate issues and provide an appropriate solution.

Unauthorized or fraudulent chargebacks may result in suspension or termination of the associated product license.

Nothing in this section limits any rights you may have under applicable law.

13. Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply to you under applicable law.

Depending on your location, you may have statutory rights relating to digital content, defective products, refunds, withdrawal, or other consumer protections.

Where applicable law provides you with rights that differ from this policy, those legal rights will take precedence.

14. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

15. Contact Us

If you have questions about this Refund Policy or wish to request a refund or report a technical issue, contact us:

WennyVisual Studio

Email: help@wennyvisual.studio

Website: https://wennyvisual.studio